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UAE passengers among world’s most confident since pandemic

Inmarsat, the world leader in global, mobile satellite communications, on Tuesday unveiled the United Arab Emirates (UAE) results from its Passenger Confidence Tracker 2021 — the largest and most comprehensive global survey of airline passengers since the pandemic began.

The research reveals that passengers in the UAE are amongst the most confident in the world to fly again. In fact, only those from China were more likely to have taken a short or long haul flight since the onset of COVID-19, with 79% having done so, compared to the UAE’s 75%.

56% of UAE passengers surveyed said they had travelled to international destinations, and expressed that their overall confidence in air travel had not waned — with 42% confident about taking their next flight within six months. This sentiment was reflected in the responses of fellow travellers from Spain (43%), India (43%) and Mexico (46%), who have similar levels of confidence to fly during the same time period.


Neale Faulkner, Regional Vice President for Inmarsat Aviation, said: “Although airlines have faced unprecedented challenges over the past 18 months, they have once again shown their resilience and met those challenges head on. And the dark clouds are starting to clear, with the latest International Air Transport Association (IATA) figures showing significant momentum for international and domestic travel.

“This news will be welcomed by UAE airlines. However, to maintain and even accelerate this growth, it’s essential to rebuild passenger confidence and ensure their evolving needs are met in a post-pandemic world. Our latest Passenger Confidence Tracker offers detailed insights into the main areas of confidence and concern around air travel, direct from UAE passengers themselves. Such findings will allow airlines to increase their focus on key priorities and seize the exciting opportunities ahead.”